Jul 13, 2025  
2009-2010 Catalog 
    
Catalog Navigation
  Catalog Home
  Edison State College
  Edison State College District Board of Trustees
  Welcome from the President
  Mission Statement
  About Edison State College
  Charlotte Campus
  Collier Campus
  Lee Campus
  Official College Calendar 2009-2010
  Helpful Information
  Admissions, Registration, Financial Aid, Student Records, and Transfer of Credits
  Student Services
  Academic Policies and Procedures Relating to Students
  Academic Support Programs
  Degree Acceleration Programs
  Honors Scholarship Program
  Libraries, Bookstores, Computer Lab and Technology Help Desk
  Graduation Requirements
  Not sure what major to pursue?
  Transfer to a State University
  Programs of Study
  Course Information
  Course Descriptions
  Administration and Faculty
  Glossary of Terms
  Transcript Evaluation Services
  My Portfolio
HELP
2009-2010 Catalog [ARCHIVED CATALOG]

Add to Portfolio (opens a new window)

MKA 1161 - Introduction to Customer Service-AS

3 class hours 3 Credit(s)
This course provides the student with the basic concepts and current trends in the customer service industry. Through actual case studies students analyze customer service strategies.


Add to Portfolio (opens a new window)