Libraries, Bookstores, Computer Lab and Technology Help Desk

Libraries

Libraries are located on each campus with services to Hendry and Glades counties. Edison State College students have access to approximately 81,000 volumes on the Charlotte, Collier, and Lee Campuses. An expanding collection of about 45,000 electronic books (E-books) is available through Internet access to LINCC (Library Information Network for Community Colleges). Approximately 4,000 videos and 6,000 DVDs for classroom and personal use are available through LINCC.

Electronic resources, including over 80 full text research subject databases, play an important role in the learning environment of Edison State College. Students have access to the joint holdings of the 28 Florida community colleges through LINCC as well as resource sharing through interlibrary loan and courier delivery. In addition, the holdings of the State University System with reciprocal borrowing privileges expand student and faculty research beyond the institutional level.

Internet with wireless access is provided on each campus. At the Lee campus, the Research Instruction Lab is available to classes. Charlotte and Collier campuses also have similar electronic facilities. Policies and handouts detailing specific services are available at the individual libraries or online from the Edison State homepage under Edison State Libraries, www.Edison.edu/learningresources/index.shtml.

Library Cards

Students eligible for borrowing privileges must obtain an Edison State student ID card and present the card for all library transactions. The ID card is encoded with a library user code for checkout and database access. Community users will be issued a standard library card with barcode ID.

The following charges may apply to all library patrons:

1. Overdue materials
   
   Assessments for material checked out and not returned will be the current average trade price of the material not returned.
   
   Patrons who have overdue materials or who have failed to return material that has been recalled will be notified by mail. A hold on records will be placed on students who have overdue materials.
    
2. Lost or Mutilated Materials:
   
   An item reported lost, or return in a damaged/mutilated condition, will be billed the trade price as described above.
   
   Fees for Edison State materials or interlibrary materials lost but subsequently found are refunded at the discretion of the Edison State Library or the lending library.
   
   Exceptions and special considerations may be made (at the discretion of the Director of Learning Resources) for out-of-print materials of continuing value.
    
3. Interlibrary loan services:
   
   Patrons who request interlibrary loan services for which a fee is charged will be billed. The Library will add no additional service charges.
    
4. Definition of “Hold on Records” Status:
   1. No transcripts are released.
   2. Degrees/Certificates are not released.
   3. Class registration is blocked.
   4. Learning Resources borrowing privileges are suspended.
   5. Patrons are released from “hold” status once fees are paid through the Edison State Business Office.

Appeals by patrons for these charges and/or “Holds on Records” may be made to the District Director of Learning Resources.

Library Hours are as follows*

*Library hours may change during the summer and on holiday weekends. Please call campus library for current hours.

Bookstores

Edison State College makes it easy for you to get the books you need when you need them. We have three bookstores open at hours suited to your schedule. ESC’s bookstore Web site offers even more convenience. Order your books online and get a first crack at money-saving used books. If you order online – using a major credit card – you can have your books shipped directly to you or you can stop by the store and pick them up. A year-round book buyback is provided where ESC’s bookstores will buy back most texts; current demand will determine the buyback price (some restrictions apply).

Textbooks may be returned and exchanged for full credit with the following:

1. If the book is accompanied by sales receipt.
2. If the book is unmarked and in original package if purchased new.
3. If the book is returned within specified time. It is the responsibility of the student to observe the refund date posted in the store.
4. Picture I.D. is required.

Bookstore Hours*

Order books through the INTERNET:

Technology Help Desk

Students, faculty and staff may receive free computer help from the Technology Help Desk. On-campus, call extension 1202; from off campus, please call toll-free: 1 (866) 818-4243.

Students may be asked to verify their identity for security. For assistance in changing a portal password, the Help Desk staff will request the student’s name, date of birth, and student ID number. If the student does not know his/her student ID number, he/she may be asked to provide full legal name, date of birth and the last 4 digits of the social security number to verify identity.

The Technology Help Desk offers:

• A competent and well trained Help Desk staff
• Fewer calls going to voice mail
• Shorter “time to answer”
• A service that can handle 80% - 90% of the calls over the phone and will forward the remaining calls to specialized Technology Services staff promptly.

Resolution of the calls that typically involve password resets, login difficulties, network or Internet connectivity, basic e-mail, WebCT, basic desktop application (i.e.; Microsoft Office) questions and similar issues.

Walk in service is available at the Lee campus Technology Support Center in K121 Monday through Friday. You can receive help with passwords, online registration, iTunes, Microsoft Office programs, online courses and much more. We also offer assistance with wireless connectivity and personal computer assistance (limited).