Nov 23, 2024  
2016-2017 Catalog 
    
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HELP
2016-2017 Catalog [ARCHIVED CATALOG]

Libraries and Technology Help Desk

 

Libraries

Florida SouthWestern State College Library Services, located on the Charlotte, Collier, and Thomas Edison (Lee) campuses and the Hendry/Glades Center, offer a wide array of resources, services, and facilities to support teaching, research, and learning. The Libraries provide access to over 61,000 print volumes; more than 163,000 electronic books; over 33,000 streaming videos; 4,000 DVDs; and e-readers for student loan. The Libraries subscribe to 172 subscription databases, which provide scholarly journal, newspaper, and magazine articles, in addition to other information resources.

Florida SouthWestern State College students can borrow materials from the libraries of twenty- eight Florida State Colleges and twelve Universities through the Florida Virtual Campus (FLVC) which is the State academic support organization for libraries. Students have access to over 300 computers and wireless Internet at the Florida SouthWestern State College Libraries. The Thomas Edison (Lee) Campus offers a Research Instruction Lab and group and individual study rooms. Library services include Inter-library Loan, Reserves, Research Instruction and workshops. For detailed information about Library policies, services, resources, and instruction, go to the Libraries’ homepage, located at www.fsw.edu/library/. The Libraries’ subscription databases and online catalog are accessible from the Libraries’ homepage.

Library Cards

Students who have paid for classes use their Florida SouthWestern State College BUC Card to borrow materials from the libraries and access the libraries’ eBooks and subscription databases. Students must physically present their BUC Card to the Library Circulation Desk to check out any library materials. Your Library card is your  BUC Card student ID number. To access the databases, eBooks, and your library account, use your student/Banner ID number (without the “@” symbol). Your library PIN is the last 4 digits of your social security number. If you do not have a Social Security number or if you are an international student, your library PIN is the last 4 digits of your Banner ID (student number). Community members within the 5-county area may obtain a courtesy Library card to borrow books only.

The following charges may apply to all library patrons:

Overdue materials - Students will be assessed a replacement fee for material not returned. Patrons who have overdue materials or who have failed to return materials recalled will be notified by mail. A Financial Services hold will be placed on records of students who have overdue materials. A Financial Services hold on student records means:

  1. The borrower is liable for a replacement fee.
  2. College registration is blocked.
  3. Grades, transcripts, degrees, and certificates are not released.
  4. Library privileges are suspended.

Lost or mutilated materials - A student who returns material in a damaged/mutilated condition will be billed as described above. Fees will be assessed for Florida SouthWestern State College materials or inter-library materials lost.

Inter-library loan services - Patrons who request inter-library loan services for which a fee is charged will be billed. The Library will add no additional service charges.

Students who fail to pay a late fee or replacement costs will have a financial hold placed on their accounts, will not be permitted to register for classes or secure Florida SouthWestern State College transcripts, and may have Library privileges suspended. Appeals by patrons for these charges and/or “holds on records” may be made to the Head Librarian. Visit www.fsw.edu/library/hours to view the schedule for the Library at each campus and center.

Technology Help Desk

Students, faculty, and staff may receive free computer help from the Technology Help Desk. On-campus, call extension 11202; from off campus, please call (239) 489-9202 or (800) 335-6598.

Students, faculty, and staff will be asked to verify their identity for security purposes. The Help Desk staff will request the individual’s name, date of birth, and student/college ID number. If the indiviual does not know his/her student/college ID number, he/she will be asked to provide their full legal name, date of birth and the last 4 digits of their social security number to verify identity.

The Technology Help Desk offers:

  1. Portal login and error support
  2. My Labs Plus set up assistance
  3. Microsoft Office 365 assistance
  4. College-related software applications assistance
  5. Virus removal: virus detections and anti-virus/anti-malware installation
  6. Personal computer help: browser setup support and basic software removal to increase computer performance.

Walk in service is available on the Thomas Edison (Lee) campus at the Presidio Information Technology Center located in Building G-101, Monday through Friday, 7:30 AM to 7:00 PM. An IT ticketing system is available 24/7 at http://www.fsw.edu/helpdesk .

Please be aware that you will need to stay while we work on your computer. We cannot repair hardware issues or reinstall operating systems but we can assist with troubleshooting what your issue may be.