Bookstores, Dining Services, Libraries and Technology Help Desk

Bookstores

Edison State College makes it easy for you to get the books you need when you need them. We have three bookstores open at hours suited to your schedule. ESC’s bookstore Web site offers even more convenience by ordering your books online. If you order online – using a major credit card – you can have your books shipped directly to you or you can stop by the store and pick them up. A year-round book buyback is provided where ESC’s bookstores will buy back most texts; current demand will determine the buyback price (some restrictions apply).

Textbooks may be returned and exchanged for full credit with the following:

1. If the book is accompanied by sales receipt.
2. If the book is unmarked and in original package if purchased new.
3. If the book is returned within specified time. It is the responsibility of the student to observe the refund date posted in the store.
4. Picture I.D. is required.

Bookstore Hours*

Order books through the INTERNET:

**Textbooks for online classes (EOL) can be ordered through the Lee Campus online store.

Dining Services

Dining Services on Lee, Charlotte, and Collier campuses is brought to you by FSI, Inc.
Across three counties, Dining Services offers a variety of delicious snacks, healthy entrees, and convenient dining options.

Dining Locations and *Hours of Operation:

*Hours of Operation may change to better fit the needs of our students. Any changes in regular hours of operation or reduced hours during college breaks will be posted on their website and in the dining location.

For more information regarding Dining Services, you can visit their website at www.edison.edu/diningservices or email mealplans@edison.edu

Libraries

The Edison State College Libraries, located on the Charlotte, Collier, and Lee Campuses and the Hendry/Glades Center, offer a wide array of resources, services, and facilities to support teaching, research, and learning. The Libraries provide access to 63,600 print volumes, 106,800 electronic books, 6600 streaming videos, and 3,400 DVDs. The Libraries also provide a collection of audio CD’s and computer software. The Libraries subscribe to 130 subscription databases, which provide scholarly journal, newspaper, and magazine articles, in addition to other information resources.

Edison students can borrow materials from the libraries of twenty-eight Florida community and state colleges through the College Center for Library Automation (CCLA). Headquartered in Tallahassee, CCLA operates Florida’s Library Information Network for State and Community Colleges (LINCC), and the Web-based library information portal, called LINCCWeb.

Students have access to over 300 computers and wireless Internet at the Edison State College Libraries. The Lee Campus offers a Research Instruction Lab and group and individual study rooms. Library services include Inter-library Loan, Reserves, and Research Instruction. For detailed information about Library policies, services, resources, and instruction, go to the Libraries’ homepage, located at http://www.edison.edu/library/. The Libraries’ subscription databases and online catalog are accessible from the Libraries’ homepage.

Library Cards

Students who have paid for classes use their Edison State College Connect Card to borrow materials from the libraries and access the libraries’ eBooks and subscription databases. Students must physically present their Connect Card to the Library Circulation Desk to check out any library materials. Your Library card is your Connect Card student ID number. To access the databases, eBooks and your library account use your student/banner ID number (without the “@” symbol). Your library PIN is the last 4 digits of your social security number. If you do not have a social security number or if you are an international student, your library PIN is the last 4 digits of your Banner ID (Student Number). Community members within the 5 county area may obtain a courtesy Library card to borrow books only.

The following charges may apply to all library patrons:

Overdue materials - Assessments for material checked out and not returned will be the current average trade price of the material not returned.   Patrons who have over due materials or who have failed to return material that has been recalled will be notified by mail.  A hold on records will be placed on students who have overdue materials.

Lost or mutilated materials - An item reported lost, or returned in a damaged/mutilated condition, will be billed the trade price as described above.  Fees for Edison State materials or inter-library materials lost but subsequently found are refunded at the discretion of the Edison State Library or the lending library. Exceptions and special considerations may be made at the discretion of the Head Librarian at the Lee and Hendry Glades Libraries, and the Library Directors at the Charlotte and Collier Campus Libraries.

Inter-library loan services - Patrons who request inter-library loan services for which a fee is charged will be billed.  the Library will add no additional service charges.

Students who fail to pay a late fee or replacement costs will have a financial hold placed on their accounts, will not be permitted to register for classes or secure Edison State transcripts, and may have Library privileges suspended.  Appeals by patrons for these charges and/or “holds on Records” may be made to the Head Librarian at the Lee and Hendry Glades Libraries, and the Library Directors at the Charlotte and Collier Campus Libraries. 

Library Hours are as follows*

*Library hours may change during the summer and on holiday weekends. Please call campus library for current hours.

Technology Help Desk

Students, faculty and staff may receive free computer help from the Technology Help Desk. On-campus, call extension 1202; from off campus, please call toll-free: 1 (866) 818-4243.

Students may be asked to verify their identity for security. For assistance in changing a portal password, the Help Desk staff will request the student’s name, date of birth, and student ID number. If the student does not know his/her student ID number, he/she may be asked to provide full legal name, date of birth and the last 4 digits of the social security number to verify identity.

The Technology Help Desk offers:

• A competent and well trained Help Desk staff
• Fewer calls going to voice mail
• Shorter “time to answer”
• A service that can handle 80% - 90% of the calls over the phone and will forward the remaining calls to specialized Technology Services staff promptly
• Resolution of the calls that typically involve password resets, login difficulties, network or Internet connectivity, basic e-mail, WebCT, basic desktop application (i.e.; Microsoft Office) questions and similar issues.

Walk in service is available at the Lee campus Technology Support Center in K121 Monday through Friday. You can receive help with passwords, online registration, iTunes, Microsoft Office programs, online courses and much more. We also offer assistance with wireless connectivity and personal computer assistance (limited).