Libraries, Bookstores, Computer Lab and Technology Help Desk

Libraries

The Edison State College Libraries, located on the Charlotte, Collier, and Lee Campuses, are gathering places to study, pursue scholarly research, and use information technology.  The Libraries provide access to approximately 66,000 print volumes, 52,000eBooks (electronic books), and 3,000 DVDs, as well as audio CD’s and computer software.  The Libraries subscribe to 130 subscription databases, which provide scholarly journal, newspaper, and magazine articles, in addition to other information resources, in full text.

Edison students can borrow materials from the libraries of twenty-eight Florida community and state colleges through the College Center for Library Automation (CCLA). Headquartered in Tallahassee, CCLA operates Florida’s Library Information Network for State and Community Colleges (LINCC), and the Web-based library information portal, called LINCCWeb.

Students have access to over 300 computers and wireless Internet on all three campuses.  The Lee Campus offers a Research Instruction Lab and group and individual study rooms.  Library services include Interlibrary Loan, Reserves, and Research Instruction. For detailed information about Library policies, services, resources, and instruction, go to the Libraries’ homepage, located at http://www.edison.edu/library/.  The Libraries’ subscription databases and online catalog are accessible from the Libraries’ homepage.

Library Cards

Students who have paid for classes use their Edison State College Student I.D. cards not only to borrow materials from the Libraries, but also to log onto the Libraries’ electronic resources, including eBooks and subscription databases.  Students must present their I.D. cards to the Library Circulation Desk to activate them for use, which entails the placement of a barcode number on the back of the card.  The barcode number serves as the student’s borrower I.D. number.  Community members may obtain a courtesy Library card to borrow books only.

The following charges may apply to all library patrons:

Overdue materials - Assessments for material checked out and not returned will be the current average trade price of the material not returned.   Patrons who have over due materials or who have failed to return material that has been recalled will be notified by mail.  A hold on records will be placed on students who have overdue materials.

Lost or mutilated materials - An item reported lost, or returned in a damaged/mutilated condition, will be billed the trade price as described above.  Fees for Edison State materials or interlibrary materials lost but subsequently found are refunded at the discretion of the Edison State Library or the lending library. Exceptions and special considerations may be made at the discretion of the Head Librarian at the Lee campus Library, and the Library Director at the Charlotte and Collier Campus Libraries, for out-of-print materials of continuing value.

Interlibrary loan services - Patrons who request interlibrary loan services for which a fee is charged will be billed.  the Library will add no additional service charges.

Students who fail to pay overdue fines or replacement costs will have a financial hold placed on their accounts, will not be permitted to register for classes or secure Edison State transcripts, and may have Library privileges suspended.  Appeals by patrons for these charges and/or “holds on Records” may be made to the Head Librarian at the Lee campus Library, and the Library Director at the Charlotte and Collier Campus Libraries. 

Library Hours are as follows*

*Library hours may change during the summer and on holiday weekends. Please call campus library for current hours.

Bookstores

Edison State College makes it easy for you to get the books you need when you need them. We have three bookstores open at hours suited to your schedule. ESC’s bookstore Web site offers even more convenience by ordering your books online. If you order online – using a major credit card – you can have your books shipped directly to you or you can stop by the store and pick them up. A year-round book buyback is provided where ESC’s bookstores will buy back most texts; current demand will determine the buyback price (some restrictions apply).

Textbooks may be returned and exchanged for full credit with the following:

1. If the book is accompanied by sales receipt.
2. If the book is unmarked and in original package if purchased new.
3. If the book is returned within specified time. It is the responsibility of the student to observe the refund date posted in the store.
4. Picture I.D. is required.

Bookstore Hours*

Order books through the INTERNET:

Technology Help Desk

Students, faculty and staff may receive free computer help from the Technology Help Desk. On-campus, call extension 1202; from off campus, please call toll-free: 1 (866) 818-4243.

Students may be asked to verify their identity for security. For assistance in changing a portal password, the Help Desk staff will request the student’s name, date of birth, and student ID number. If the student does not know his/her student ID number, he/she may be asked to provide full legal name, date of birth and the last 4 digits of the social security number to verify identity.

The Technology Help Desk offers:

• A competent and well trained Help Desk staff
• Fewer calls going to voice mail
• Shorter “time to answer”
• A service that can handle 80% - 90% of the calls over the phone and will forward the remaining calls to specialized Technology Services staff promptly
• Resolution of the calls that typically involve password resets, login difficulties, network or Internet connectivity, basic e-mail, WebCT, basic desktop application (i.e.; Microsoft Office) questions and similar issues.

Walk in service is available at the Lee campus Technology Support Center in K121 Monday through Friday. You can receive help with passwords, online registration, iTunes, Microsoft Office programs, online courses and much more. We also offer assistance with wireless connectivity and personal computer assistance (limited).